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Warranty policy
BONOVO MACHINERY PRODUCT WARRANTY POLICY

Earthmoving Equipments & Machines Warranty
2000 Hours of Service / 1 Year Period
 
Overview 
Whether you’re buying equipment directly from DIG-DOG factory or authorized dealers, you can always have peace of mind that your excavator will be protected and that you can stay productive on the job and complete your work.
 
DIG-DOG warrants all machines manufactured by BONOVO to be free from defects in material and workmanship under normal use for full one year or 2,000 hours of usage from the original date of manufacturing, whichever occurs first. And these warranty policies are specific to the below periods:
• Main structure to be free from material and manufacturing defects and are covered for a period of 1 year or 2000 machine hours (whichever comes first).
• Hydraulic attachments are free from material and manufacturing defects and are covered for a period of 1 year or 1500 hours (whichever comes first).
• Other parts and accessories are free from material and manufacturing defects and are covered for a period of 1 year or 1500 hours (whichever comes first).
 
DIG-DOG’s Responsibilities:
If a defect in material or workmanship is found during the warranty period, DIG-DOG will, during normal hours and at a place of business of an DIG-DOG distributor or another authorized source:
• Provide (at DIG-DOG’s discretion) new, remanufactured parts or DIG-DOG approved replacement parts to correct the defect.
• Provide technical instruction at the approved warranty rate needed to correct the defect.
• Provide video or online technical after sales support etc.
 
NOTE: Transportation, labor or other costs related to warranty claims are not covered by this warranty.
 
Customers Obligations:
• To complete the applicable installation procedure.
• To use only genuine parts, or parts of equivalent quality.
• To ensure that trained personnel carry out regular maintenance detailed in the operator's instruction.
• To ensure that only fully trained and experienced personnel are allowed to operate the machine.
 
Limitations:
DIG-DOG is not responsible for failures resulting from normal wear or tear and breakages which is to all components and specifically mentioned for wearing parts such as but not limited to:
• Improper installation, wrong maintenance and misuse and abuse
• Use unauthorized, poor quality or mismatched parts
• Ground Engaging Tools – cutting Edge, bucket wraps, teeth, adapters
• Wearing Components – bruising on coupler chassis, pins, bush & bearing wear, spring tensions
• Hydraulic – hosing, actuators, hydraulic cylinders
 
NOTE: *All product claims for warranty must be submitted to [email protected] with invoice, documentation, photos of the product and defects being claimed.
Effective 2022-01-01                                                                                                          Subject to change without notice